AN AUSSIE couple were left mortified from their experience at a “luxury” spa hotel that included a bizarre final treatment.
TikTok user Beth and her partner forked out over £160 each on a day spa experience which turned out to be a nightmare.
The baffled customer took to social media to showcase her bizarre experience during the couples spa package at Vanilla Face & Body Spa in Rendezvous Hotel, Scarborough, Australia.
The romantic getaway quickly became what Beth described as “bogan luxury” after she and her partner were taken to their “private balcony” following a massage treatment.
The couple spent an extra £30 to spend an hour on the “private couples balcony” and were stunned to realise that the view from was not sunny beaches and ocean waves – but an indoor view of the hotel lobby.
In the TikTok, she described the area as a “gazebo from someone’s backyard”, panning the camera to show a thin curtain around the canopy and outdoor seating on what seems to be playground astroturf.
She then showed a lame looking bottle of wine poking out of a metal bucket, with corks littering the floor.
“Here’s a bottle of wine that was $12 on Dan Murphy’s website, I checked. There is a cork from the previous people that died on this balcony,” Beth joked.
She then filmed the top of the gazebo, which she claimed was splattered with bird poo.
“We had a few little nibbles from the other lounge where everyone got to go for free. There’s some rocks that you could like throw off the balcony, I guess, into the lobby where people were eating their lunch,” she added.
The video tour, which has been viewed by more than 30,000 people, also showed a random pile of machinery and wires in a tangled mess that was placed on a wall in front of her.
“Bit of dust too,” she said.
“If you squinted, the dust could look like sand on a beach.”
Next Beth filmed a small hole in the railing of the makeshift “balcony” that had some trash stuffed inside.
“That trash, I guess, would have been free, we could have taken that with us if we wanted to but we were worried we might have to pay extra,” she joked.
“So yeah, only $55 extra per person for an hour on this balcony. Very good, very cool.”
The TikTok has since racked up more than 1000 likes and 100 comments from stunned viewers.
One wrote: “How did the workers keep a straight face taking you to the balcony?”
Another asked: “Is this serious?”
A third commented: “Reminds me of a dead mall in the suburbs”.
A fourth joked: “Normally u gotta pay extra for a trash hole, got lucky!”
Beth and her partner have reportedly not received any of their money back following their disastrous experience.
The Sun has contacted Vanilla Face & Body Spa for comment.